Frequently Asked Questions and Solutions

Receive a call and use the last digits of the calling number

To receive an incoming call and use the calling phone number's last digits, choose "Dropped-Call Verification" in the list of services.

Do you still need help?

It seems you need some additional help that we can't provide in this wizard. Please send a request to the support service and we will respond as soon as possible.

Important rules - help us to support you:

  • Please make sure your request matches the selected category. Requests submitted under the wrong category may be closed without a response;
  • Any request related to payment should contain information in text format, and not just images: payment method, amount, currency, transaction id, transaction hash, destination address, transaction link, etc;
  • Any request related to the refund for the order should contain redundant information for making a decision;

If you are a 5SIM user, be sure to use the same email address as your account.

Contact us

The response will be sent to the specified email