Frequently Asked Questions and Solutions
How to receive sms to the same number or use phone number again
If you finish an order, then there is no way to request and receive SMS using the same number again.
For numbers of USA (Virtual8), Canada (Virtual8, Virtual12), Virtual2, Virtual26, Virtual34, Virtual47, Virtual49, Virtual51, Virtual53, Virtual54, Virtual58, Virtual59, Virtual63, Virtual65, Virtual66 operators, the order stays active for 6-30 minutes, and every SMS from the selected service that arrives during this time is shown in the order.
After the first SMS arrives, the order stays open for up to 5 more minutes and then closes automatically.
Do you still need help?
It seems you need some additional help that we can't provide in this wizard. Please send a request to the support service and we will respond as soon as possible.
Important rules - help us to support you:
- Please make sure your request matches the selected category. Requests submitted under the wrong category may be closed without a response;.
- Any request related to payment should contain information in text format, and not just images: payment method, amount, currency, transaction id, transaction hash, destination address, transaction link, etc;.
- Any request related to the refund for the order should contain redundant information for making a decision;.
If you are a 5SIM user, be sure to use the same email address as your account.
Contact us
The response will be sent to the specified email